Common Questions

Frequently Asked Questions

Here you'll find answers to common questions about our services, appointments, direct billing, insurance coverage, and clinic policies. If you have additional questions, please contact our clinic directly.

FAQ

General Questions

No, you do not need a doctor's referral to book an appointment. For insurance reimbursement, however, some providers may require a doctor's note depending on your individual plan, so we recommend checking with your insurance company.

Yes. Online booking is available through our booking system.

Walk-in appointments are welcome; availability may vary depending on practitioner schedules.

Same-day appointments may be available based on schedule availability.

Services are available in English, Arabic, Cantonese, and Mandarin. Translation assistance may be available for Russian, Ukrainian, and Spanish.

We require at least 24 hours notice to cancel or reschedule your appointment. Late cancellations or no-shows may be subject to a cancellation fee. To cancel or reschedule, please call us or email info@reliefpluswellness.com.

Session length varies by service. You can view exact appointment times when booking online through our booking system.

FAQ

Acupuncture Questions

Acupuncture is a treatment method commonly used within Traditional Chinese Medicine that involves the insertion of fine, sterile needles into specific points on the body.

Many patients report minimal discomfort. Individual experiences vary.

Yes. Sterile, single-use needles are used for treatments.

Yes. Cosmetic Acupuncture services are available at Relief Plus Wellness.

FAQ

Hijama (Wet Cupping) Questions

Hijama, also known as Wet Cupping or bloodletting cupping, is a traditional therapy that involves specialized cups and traditional cupping techniques. In Wet Cupping (bloodletting), small superficial skin incisions are made to draw a small, controlled amount of blood, performed in a professional clinical setting.

Hijama is a traditional form of bloodletting cupping. After suction is applied with specialized cups, small superficial incisions are made so a small, controlled amount of blood can be drawn. All treatments are performed using sterile, single-use equipment and strict hygiene protocols.

Dry Cupping uses suction only, while Wet Cupping (bloodletting) includes additional traditional techniques in which small superficial incisions are made to draw a small amount of blood.

Experiences vary from person to person. Your practitioner will explain the procedure before treatment.

We recommend wearing comfortable clothing. For women, comfortable underwear and a bra are recommended; for men, comfortable underwear. Please note that the amount of clothing you may need to remove can vary depending on the treatment you receive — your practitioner will always make sure you are comfortable and your privacy is respected.

Yes. Hijama is performed by a trained and experienced practitioner using sterile, single-use equipment. We follow strict hygiene and safety protocols to ensure every treatment is safe and comfortable. If you have any health conditions or concerns, please let us know before your appointment so we can advise accordingly.

FAQ

Osteopathic Therapy Questions

Osteopathic Therapy is a hands-on manual approach that focuses on movement, mobility, and the relationship between structure and function within the body.

No, you do not need a doctor's referral to book an appointment. For insurance reimbursement, however, some providers may require a doctor's note depending on your individual plan, so we recommend checking with your insurance company.

Your practitioner will review your history, discuss your goals, and complete an assessment before treatment.

FAQ

Direct Billing & Insurance Questions

Direct billing may be available for eligible services with participating insurance providers.

Coverage varies depending on your insurance provider and policy.

Please bring your Insurance Company Name, Policy Number, Member ID, and Group Number (if applicable).

No. Coverage decisions are determined solely by your insurance provider.

Yes. Patients are welcome regardless of insurance coverage.

FAQ

Clinic Questions

Relief Plus Wellness is located at 1403 Gerrard St E, Toronto, ON M4L 1Z5.

We are open daily, 10:00 AM – 7:00 PM.

Street parking is available nearby.

Yes. The clinic is conveniently accessible by TTC.

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Relief Plus Wellness · 1403 Gerrard St E, Toronto, ON M4L 1Z5

Open 7 Days a Week, 10:00 AM – 7:00 PM

Book AppointmentCall (416) 461-1118
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