Terms of Use
Effective Date: Oct 1, 2025
Welcome to Relief Plus Wellness (“we,” “us,” “our,” or the “Clinic”). By accessing or using our website, booking services, or receiving care from our clinic located at 1403 Gerrard St E, Toronto, ON M4L 1Z5, you agree to the following Terms of Use. Please read them carefully.
1. Acceptance of Terms
By using our website, booking services, or visiting our clinic, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use, our Privacy Policy, and any other policies posted on our website. If you do not agree, you must not use our services.
2. Regulated Health Services
Relief Plus Wellness offers health and wellness services including acupuncture, massage therapy, chiropractic care, herbal medicine, IV therapy, lymphatic drainage, red light therapy, and other treatments.
- In Ontario, Traditional Chinese Medicine (TCM) and Acupuncture are regulated by the College of Traditional Chinese Medicine Practitioners and Acupuncturists of Ontario (CTCMPAO).
- Other services are provided in compliance with applicable Ontario health profession regulations.
- All practitioners at our clinic are required to maintain proper professional licensing and follow the standards of practice and codes of ethics of their respective regulatory bodies.
3. No Medical Emergency or Substitute for Primary Care
Our services are not a substitute for emergency medical care or your primary care physician. If you are experiencing a medical emergency, call 911 or go to your nearest emergency department.
4. Website Use Disclaimer
- The content on our website (including articles, blog posts, infographics, and educational materials) is provided for general informational and educational purposes only.
- It is not intended as medical advice, diagnosis, or treatment and should not replace consultation with a qualified healthcare provider.
- Reliance on any information from our website is at your own risk. Always consult with a licensed healthcare provider before starting, stopping, or modifying any treatment or health routine.
5. Disclaimer of Warranties
- We make no guarantees regarding the outcomes of treatments or wellness services. Results vary depending on individual circumstances.
- All services are provided on an “as is” and “as available” basis.
- While we strive to provide accurate information on our website, we do not warrant that the content is error-free, complete, or up to date.
6. Limitation of Liability
To the maximum extent permitted by law:
- Relief Plus Wellness, its owners, employees, contractors, and practitioners are not liable for any direct, indirect, incidental, consequential, or special damages arising from the use of our website, services, or treatments.
- You assume full responsibility for your decision to receive treatment.
- Any claims against Relief Plus Wellness or its staff are limited to the amount you paid for the service in question.
7. Informed Consent
Before receiving any treatment, you may be asked to sign an informed consent form. By signing, you acknowledge that:
- You have disclosed your full health history and current medications.
- You understand the risks, benefits, and alternatives of the treatment.
- You consent voluntarily to the treatment.
8. User Responsibilities
You agree to:
- Provide accurate, up-to-date information regarding your health and personal details.
- Follow aftercare instructions provided by your practitioner.
- Use our website and services only for lawful purposes.
9. Privacy & Confidentiality
We comply with the Personal Health Information Protection Act (PHIPA) and other Canadian privacy laws. Please see our Privacy Policy for details on how your personal information is collected, used, and protected.
10. Third-Party Services
We may use third-party service providers (e.g., payment processors, booking platforms). We are not responsible for the actions or policies of third parties, though we only work with providers who follow strict confidentiality and security standards.
11. Indemnification
You agree to indemnify and hold harmless Relief Plus Wellness, its owners, practitioners, and staff from any claims, damages, or expenses (including legal fees) arising out of your use of our services or website, except where prohibited by law.
12. Governing Law
These Terms are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes shall be resolved in the courts of Ontario.
13. Updates to These Terms
We may update these Terms from time to time to reflect changes in law, regulations, or clinic practices. Updates will be posted on our website with the revised effective date.
14. Contact Us
For questions about these Terms, please contact us:
Relief Plus Wellness
1403 Gerrard St E, Toronto, ON M4L 1Z5
📧 Email: care@reliefpluswellness.com
📞 Phone: +1 (416) 461-1118
